About Us

FAQ

What is the most important factor when selecting a cable supplier?

Beyond price, the most critical factors are compliance with industry standards, quality assurance protocols, production capacity, and on-time delivery reliability. You should prioritize suppliers with official certifications (HDMI LA, USB-IF, UL, CE, RoHS, REACH) and verifiable test reports for signal integrity, shielding effectiveness, and durability.

Why are certifications like HDMI LA, USB-IF, RoHS, and UL so important?

These certifications ensure the cable meets mandatory safety, environmental, and performance standards for regulated markets such as North America and the EU. HDMI LA certification guarantees adherence to signal integrity and interoperability specifications.

How do I verify a supplier’s quality control system?

Request documented test reports covering: insertion loss, return loss, impedance control (100Ω ±5% for HDMI), shielding effectiveness (triple-layer: foil + braid + Mylar), bend endurance (minimum 10,000 cycles), connector plating durability (plug/unplug cycle testing), and electrical stress tests. Top-tier suppliers maintain traceability systems across production batches and conduct in-house testing at every stage—from raw material inspection to final packaging.

How do I verify a supplier’s production capacity and reliability?

Key metrics to request: factory size (≥5,000㎡ recommended for bulk orders), workforce size (100+ employees suggests robust operations), annual revenue (>$500K indicates stability), on-time delivery rate (≥96% is industry benchmark), reorder rate (>20% signals customer satisfaction), and response time (≤2 hours ideal), factory audit reports, sample test data etc.

What materials should I look for in a high-quality cable?

Request construction details including certified bare copper conductors (typically thick conductor for durability and low signal loss), triple-layer shielding (foil + braid + Mylar) for EMI/RFI rejection, gold-plated connectors for corrosion resistance and optimal conductivity, and durable jacket materials (PVC, TPE, braided, or plenum-rated for specific applications). Ask for sample test data on impedance, shielding effectiveness, and voltage withstand.

How is your after-sales service?

We typically offer good after-sales service. We have good return/replacement policy for defective batches, technical support availability and whether they conduct post-sale batch tracking.

How do shipping and logistics work for international cable orders?

We usually ship via sea freight from major ports (Shenzhen Yantian, Shekou) with lead times of 20-40 days depending on destination. Air freight is available for urgent orders but significantly increases costs. The incoterms is typically FOB Shenzhen or EXW.

Why should I source cables from TLD?

TLD's Headquarters is located in Shenzhen with manafacture in Dongguan and other province of China.Guangdong, who is the global hub for HDMI and USB cable manufacturing due to its integrated supply chain—proximity to raw materials (OFC, PVC, gold-plated connectors, fiber-optic components), precision tooling, testing labs, and export logistics hubs. This ecosystem enables rapid prototyping, competitive pricing, scalability for bulk orders, and efficient global distribution. Shenzhen leads in R&D for next-gen standards (HDMI 2.1, USB4), while Dongguan excels in high-volume OEM/ODM production. And TLD is the leader HDMI & USB manufacture in Guangdong and work with ZTE, Skyworth etc.

How do fluctuating raw material prices (especially copper) affect cable pricing?

Copper is a primary cost driver for HDMI and USB cables. Most suppliers price based on daily copper market rates and may include a “copper surcharge clause” in contracts. Buyers can mitigate risk by: locking in prices for fixed periods (30-90 days), negotiating price adjustment formulas tied to copper indices, placing larger consolidated orders to secure volume pricing, or requesting monthly price updates. Always ask whether quoted prices are fixed or floating and for how long the quote is valid.

Do you have sales target finished amount requirement to the distributor?

It can be negotiated. If you wish to become our distributor, please send an email to sales06@tldcable.com for consultation.

Can I transfer the money to you then you pay to other supplier?

Yes, we can help you if you need.

Can I delivery the goods from other supplier to your factory? Then load together?

Yes, sure.

How long is your Spring Festival holiday usually?

Usually 15 days (for example in 2026, it is from 10th. Feb. to 24th. Feb.)

What is your products standardization?

Comply with HDMI org. or USB org.

How do you pack the cables?

PE bags or Waterproof bags or custom-made retail packaging, it depends on customers' request.

How many years of history does your company have?

More than 18 years.

Which certificate do you have for your Cables?

UL, REACH, ROHS etc.

How many staffs do you have in your factory?

More than 600 staffs.

How can I to be your agent in my country?

Yes, you can contact sales06@tldcable.com for more information.

How far is your factory from the city hotel?

About 5-10 minutes by car.

How far is your factory from the airport?

About 1 hour by car.

How long it will take from guangzhou to your factory?

About 1 hour and 50 minutes by car.

Where is your factory located?

Changping, Dongguan.

If OEM is acceptable?

Yes.

Do you provide sample? Free or charge?

Yes, we provide samples. For new customers, we usually charge the sample cost & shipping fee, refundable against bulk order. And for old customers, samples cost can be negotiated depends on different projects. Evaluate samples against your own devices and test equipment before approving mass production.

What is your term of payment?

Our payment terms usually is 30% deposit upon order confirmation and 70% balance before shipment (T/T bank transfer). Letters of Credit (L/C) are also accepted but may incur additional banking fees and longer processing times. Always negotiate terms in writing before production begins.

What is your MOQ?

MOQs vary by customization level.
Standard off-the-shelf cables may have MOQs as low as 100-500 pieces.
Customized orders (specific lengths, connector plating, jacket colors, logos, branded packaging) typically require higher MOQs—anywhere from 5,000 to 10,000 units depending on complexity.

Are you a trading company or a manufacturer?

Manufacture.

How long is your delivery time?

Our standard lead times vary by order size and customization complexity:
Sample production: 3-7 days (standard cables) or 7-14 days (customized).
Mass production: 15-25 days for 5,000-20,000 units; 25-30 days for 50,000+ units.
Custom orders (branded packaging, specific lengths, custom connector plating) typically add 5-10 days.
Always add buffer time for Chinese holidays (e.g., Chinese New Year, National Day) when factories close for 7-14 days and logistics networks slow significantly.

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